A Centralized Digital Backbone to Power Healthcare Operations
Download this case study The Client
A fast-growing healthtech innovator specializing in advanced diagnostic testing solutions. The company serves a global network of laboratories, healthcare providers, and wellness brands. Facing operational bottlenecks due to fragmented systems, they sought a comprehensive digital solution to enhance team collaboration, streamline order processing, and provide deeper customer insights.
They approached Capital Numbers to build a customized solution that would unite their operations into one cohesive platform, scaling with their growth and supporting their long-term vision.
Industry
HealthTech
Tech Stack
React.js, Node.js, PHP, MySQL, MongoDB, Refine Framework, JWT Authentication, Role-Based Access Control, Encrypted Storage, Redis, Prometheus, Grafana
Country
Global (Client's operations are international, serving a network of partners across various countries)
Business Need
The company was rapidly expanding, but its fragmented digital tools created growth barriers. The key challenges included:
Fragmented Systems
Different tools for different tasks (orders, customer data, inventory) led to inefficiencies and data silos.
Manual Processes
Much of their operations relied on manual entry, leading to delays and errors in order fulfillment.
Lack of Customer Insights
The absence of centralized data made it difficult to engage customers effectively or identify trends.
Inefficient Team Collaboration
No defined access control meant that tasks and roles weren’t well-structured, impacting team productivity.
Limited Branding Flexibility
Their system didn’t allow for dashboard customization, hindering partner branding consistency.
They needed a unified platform to handle everything from orders to customer engagement, without sacrificing flexibility or scalability.
Solution
Capital Numbers engineered a custom-built Partner Dashboard—a modern web application designed to streamline end-to-end partner management with a focus on speed, security, and scalability.
Centralized Product Management
A single interface for product listings, order tracking, and inventory updates in real-time.
Smart Order Processing
An efficient order management system with real-time status updates, improving operational speed and accuracy.
360° Customer View
A consolidated database offering deep insights into customer behavior, helping to personalize communication and boost engagement.
Role-Based Access Control
A secure system with customizable permissions, ensuring that teams can collaborate effectively while maintaining data security.
Brand Customization
The dashboard is fully customizable, enabling partners to apply their unique branding for a seamless experience.
Results
After the launch, the Partner Dashboard led to measurable improvements in the client’s business performance:
Reduction in Admin Time
Automation streamlined processes, saving valuable time for employees and improving operational efficiency.
Faster Order Fulfillment
Real-time data updates allowed faster decision-making, reducing wait times for test results and customer service responses.
Actionable Customer Insights
Unified customer profiles helped launch targeted marketing campaigns, increasing customer retention.
Increase in Team Efficiency
With clear roles, permissions, and collaborative tools, team productivity soared.
Fully Customizable Dashboard
Empowering partners to align the platform with their branding, improving user satisfaction.
Benefits
Centralized Operations
Everything in one place, improving speed, accuracy, and visibility across departments.
Scalability
The dashboard grows with your business, adding new features and capabilities as needed.
Enhanced Collaboration
Role-based access and structured workflows improve team communication and reduce errors.
Personalized Experience
Customization options ensure that each partner can tailor the dashboard to their unique business needs.
Security & Compliance
Built-in security features like encrypted storage and JWT authentication ensure safe and compliant operations.
Conclusion
At Capital Numbers, we create innovative, impactful solutions that don’t just meet business requirements—they transform operations. The Partner Dashboard is a game-changer, allowing our client to centralize their operations, reduce inefficiencies, and scale confidently.
We specialize in building future-ready platforms that grow with your business, providing the tools you need to stay ahead of the curve.
Start your transformation with Capital Numbers today and drive real growth.
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Frequently Asked Questions
Based on the information provided about Capital Numbers, here arefive frequently asked questions (FAQs) and their answers
We offer a wide range of services, including:
- Digital Engineering: Custom software development, enterprise systems, automation tools.
- Web Development: Dynamic websites, e-commerce platforms, CMS solutions.
- Mobile App Development: iOS & Android apps, cross-platform solutions, app maintenance.
- QA (Quality Assurance): Automated and manual testing for error-free software.
- Cloud Engineering: Cloud migration, cloud infrastructure management.
- Data Engineering & Analytics: Data integration, data warehousing, data visualization, predictive analytics.
- AI/ML/GenAI: AI-driven analytics, machine learning solutions, generative AI applications.
- UI/UX Design: User interface design, prototyping & wireframing.
- Emerging Tech: AR/VR development, blockchain development.
We offer two distinct engagement models:
- Project-Based Development: Tailored solutions for defined goals, ideal for short-term projects.
- Dedicated Development Teams: Seamless integration, scalable solutions for long-term partnerships.
We have clients in various countries, including:
- USA
- UK
- Canada
- Australia
- Ireland
- Switzerland
- Saudi Arabia
- Indonesia
- UAE
- Israel
- Italy
We have received numerous awards, including:
- Clutch Top 1000 B2B Companies
- Financial Times High-Growth Companies
- The Economic Times India's Growth Champions
- Dun & Bradstreet Leading SMEs of India
- Manifest Global Awards
- Clutch Global Leaders
- Clutch Champion Awards
- GoodFirms: Trusted Choice Awards
- GoodFirms: Best Company to Work With
We were founded in 2012.
We are ISO 9001 and ISO 27001 certified, demonstrating quality and data security standards.
We create dynamic websites, e-commerce platforms, and manage content with user-friendly solutions.
We develop iOS & Android apps, cross-platform solutions, and provide ongoing maintenance.
We offer data integration, warehousing, visualization, and predictive analytics for data-driven decisions.
We offer AI-driven analytics, machine learning solutions, and generative AI applications for various needs.
Innovation, quality, client satisfaction, integrity, and teamwork are core values that guide our operations.
We aim to become a global leader in digital solutions, continuously innovating and empowering businesses with cutting-edge technology.
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