AI That Speaks Every Language of Insurance
Download this case study The Client
The client is a progressive European insurance enterprise reimagining how customers discover, compare, and manage health and supplementary coverage plans. To realize its vision of an intelligent, transparent, and customer-centric insurance ecosystem, the organization partnered with Capital Numbers to architect a next-generation AI foundation. Through this collaboration, the company transitioned from traditional, manual workflows to a scalable, multilingual, and compliance-ready digital platform, laying the groundwork for a smarter, more resilient future in insurance.
Industry
Insurance
Tech Stack
Python, FastAPI, LangChain, Vector Databases, OCR, BI Dashboards, Cloud-Native, MLOps Infrastructure
Country
Europe
Business Need
As part of their digital transformation, the client needed to stabilize and scale their existing AI systems that were struggling with:
Long response times and no failover capability during high traffic
Manual insurer data entry is causing onboarding delays and operational inefficiencies
Inconsistent multilingual policy answers across German, French, Italian, and English
Lack of AI explainability and visibility into decision logs
Occasional hallucinations leading to regulatory risks
No unified view of AI performance metrics or customer experience data
The client wanted a production-ready AI foundation that was fast, explainable, multilingual, and fully compliant with European data and insurance standards.
Solution
We proposed and delivered a phased AI consulting and engineering engagement, focusing on reliability, multilingual accuracy, and explainability.
Our Approach Included:
Stabilizing the AI Platform
Implemented a multi-LLM failover architecture with queuing, retry logic, and observability dashboards, ensuring 99.5% uptime and 40–55% lower latency.
Automating Data & Document Workflows:
Built ETL pipelines integrating APIs, OCR, and validation engines to eliminate manual data handling, reducing effort by over 65%.
Establishing AI Traceability & Analytics
Designed BI dashboards to track user drop-offs, intent recognition, and form completions, enabling data-driven decision-making for CX optimization.
Enhancing Multilingual Accuracy
Developed a hybrid dense + lexical retrieval system and created multilingual benchmarks (DE/FR/IT/EN) for insurance policy understanding, improving cross-lingual accuracy to over 95%.
Ensuring AI Faithfulness & Compliance
Integrated fact-checking and citation validation pipelines that verify every AI response against source policy text, reducing hallucination risk by 80–90%.
Improving Terminology Precision
Built a domain-specific glossary and terminology enforcement layer aligned with regional insurance standards for consistent, compliant AI communication.
Screenshots
Results
Trusted AI Foundation
Built for reliability, traceability, and compliance.
Accelerated Time-to-Market
Proof-of-Concept delivered within 4 weeks, leading to faster rollout of production AI modules.
Regulatory Confidence
Every AI output is validated against official policy documents, ensuring compliance with European standards.
Scalable Infrastructure
Cloud-native, MLOps-ready setup for continuous improvement and monitoring.
Business Intelligence
Real-time visibility into AI performance, customer journeys, and conversion funnels.
Benefits
Latency Reduction
p95 latency improved by 40–55%, ensuring faster response times during customer interactions.
High Availability
99.5% uptime achieved through resilient failover and autoscaling mechanisms.
Operational Efficiency
Manual data handling reduced by over 65%, accelerating broker and insurer onboarding.
Accuracy & Compliance
95%+ multilingual retrieval accuracy and 98%+ domain terminology precision.
AI Trust & Transparency
All AI answers are now fully traceable to source text, with explainability dashboards for audit readiness.
CX Improvement
User task completion increased by up to 30%, and chatbot abandonment significantly reduced.
Conclusion
Capital Numbers helped the client build a reliable, multilingual AI foundation that drives accuracy, compliance, and growth.
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Frequently Asked Questions
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We offer a wide range of services, including:
- Digital Engineering: Custom software development, enterprise systems, automation tools.
- Web Development: Dynamic websites, e-commerce platforms, CMS solutions.
- Mobile App Development: iOS & Android apps, cross-platform solutions, app maintenance.
- QA (Quality Assurance): Automated and manual testing for error-free software.
- Cloud Engineering: Cloud migration, cloud infrastructure management.
- Data Engineering & Analytics: Data integration, data warehousing, data visualization, predictive analytics.
- AI/ML/GenAI: AI-driven analytics, machine learning solutions, generative AI applications.
- UI/UX Design: User interface design, prototyping & wireframing.
- Emerging Tech: AR/VR development, blockchain development.
We offer two distinct engagement models:
- Project-Based Development: Tailored solutions for defined goals, ideal for short-term projects.
- Dedicated Development Teams: Seamless integration, scalable solutions for long-term partnerships.
We have clients in various countries, including:
- USA
- UK
- Canada
- Australia
- Ireland
- Switzerland
- Saudi Arabia
- Indonesia
- UAE
- Israel
- Italy
We have received numerous awards, including:
- Clutch Top 1000 B2B Companies
- Financial Times High-Growth Companies
- The Economic Times India's Growth Champions
- Dun & Bradstreet Leading SMEs of India
- Manifest Global Awards
- Clutch Global Leaders
- Clutch Champion Awards
- GoodFirms: Trusted Choice Awards
- GoodFirms: Best Company to Work With
We were founded in 2012.
We are ISO 9001 and ISO 27001 certified, demonstrating quality and data security standards.
We create dynamic websites, e-commerce platforms, and manage content with user-friendly solutions.
We develop iOS & Android apps, cross-platform solutions, and provide ongoing maintenance.
We offer data integration, warehousing, visualization, and predictive analytics for data-driven decisions.
We offer AI-driven analytics, machine learning solutions, and generative AI applications for various needs.
Innovation, quality, client satisfaction, integrity, and teamwork are core values that guide our operations.
We aim to become a global leader in digital solutions, continuously innovating and empowering businesses with cutting-edge technology.
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