How Capital Numbers is Using AI to Drive Customer Satisfaction
Powerful “Smart System” Enables Us to Be
Proactive, not Reactive.
Our clients include 150 Global Brands, Silicon Valley Founders
Better and Smarter:
AI Communications Monitoring
Our answer to the problem of keeping clients happy was to do what we do best: develop a solution.
Our excellent developers built an AI-empowered “smart system,” to identify and fix issues before they delay a project. Not only does this save us time, but it also keeps our clients operating on budget and within expected deadlines.
This AI analyzes all messages on TeamWork, then sends the management team an email at the beginning of the day with a list of priority messages. This way, everyone is on board and everyone knows exactly what issues need attention.
We consulted with top psychologists to enable the AI to analyze and identify sentiment, tone, and emotion in messages. It then ranks each message based on fifteen different parameters and sorts them from most to least important.
Is the message overall positive or overall negative? While positive messages are always nice to receive, we’re concerned with negative messages that could indicate a future problem.
If there is a negative sentiment, what’s the overriding emotion behind it? Is the client angry, frustrated, impatient? This analysis will allow us to assess the severity of the situation and respond appropriately.
Finally, the program performs a tone analysis to determine how certain they are about what they’re saying. If they’re very confident about an issue, we want to prioritize that.
Key BenefitsSystematizing our message prioritization greatly reduced the human error from manually sifting through and trying to prioritize hundreds of messages. The benefits to us include time and energy savings so we can focus directly on the issues causing the greatest concern. But the benefits to you are even greater:
Wouldn’t you like to know, with absolute certainty, that you’ll be able to fix small issues before they turn into big problems? Knowing how powerful Alert Box is will give you peace of mind and prevent you from wasting your energy on things that don’t need your attention.
Personalized Training and Mentoring
If some unforeseen issue arises, this system allows us to give extra training to your team members so they can deal with it right away. We can quickly get your team up to date on any additional skills needed to address your problems, without having to wait for them to figure it out themselves.
Peace of Mind
We’re very aware that outsourcing can be stressful. However, this system should take a lot of the uncertainty away. Imagine the sense of security from knowing all of your concerns will be addressed the day of or the day after you bring them up. This lifts the “mental weight” many people get from outsourcing and allows them to focus on more important issues.