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What are the Biggest Hurdles for Agencies & Small Businesses?
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5 Big Mistakes Agency Owners Often Make!

What are the Biggest Hurdles for Agencies & Small Businesses?

If you own a small business, you may feel that the problems that your business is facing are unique. But this is not exactly true. The biggest hurdles that your business is facing are similar in essence to those your competition. There are several challenges that are acting as major roadblocks to the ascent of agencies and small businesses. Some of them are discussed below:

  1. Marketing

One of the biggest obstacles to the success of relatively small concerns is marketing. To get the word out about your business is important for its success. With the help of technology, you can now test and bring a product to market easily, but it is quite difficult to cut through the noise on social media as well as other marketing channels and differentiate your brand and business.

  1. Hiring new employees

A hurdle that several small concerns must overcome is while recruiting a workforce. They find it particularly difficult to handle problems related to the hefty costs associated with getting a workforce on board. Sometimes the total cost of the process of bringing them on board  – bonuses, training, equipment, benefits, taxes etc. – can range anywhere between 1.5 and three times the salary assigned to that particular designation. That is a really notable amount of investment for companies that are usually already hard pressed for money, to begin with.

  1. Relationship with customers

According to experts, the key to keeping your small business blooming with success is proper communication and the relationship that you have with your customers. Not all businesses see the face of success. Small businesses that achieve success and continue to survive are the ones where the owners, as well as the employees, have a great relationship with their customers. Know what your customers want and ask them how you can do better or what can be added. For agencies and small businesses, relationships are of paramount importance. In this digital age, it has become important to develop a bond with customers.

  1. Relationship with the government

To make local government work for you, take the idea of relationships to the next level and use those skills. According to experienced businessmen, small businesses which reach out and become a staple in the community are the ones that get the most support from the local government. You can be present at community events or join the chamber of commerce so that the local governments support you. If you make an investment in your local community, it will affect your business positively. Also, to build valuable customer relationships, you can volunteer to work on events or serve on local boards.

  1. Cash flow management

A variety of problems related to cash flow is the cause of a headache for many companies. And for agencies and small businesses, the main problems are to do with unexpected outgoings of cash, clients deferring payments and expenses that seemingly need to have been paid for yesterday. However, these problems do not come without solutions. While product demand is far more difficult to control in-house, cash flow related problems can be resolved. In order to improve on your invoicing and budgeting, there are a number of newly designed solutions that are available. All you have to do is to find a suitable one.

  1. Increasing profits

Agencies and small businesses that have five to ten employees face problem such as increasing profits. There can be many reasons behind this, but the main reason that it highlights is the inability to remain a low-cost leader against the competition. To stay ahead of your competitors, what you can do is to innovate and optimize constantly.

  1. Not becoming dependent on major clients

Client dependence is a huge issue for several organizations, mostly those with under ten employees. In case the organization has to depend on say just one or two clients for the major chunk of the money they make, then that is a sign of hitting the danger zone. The balance of power is disturbed unfavorably for the firm if this were the case. It would be hard for them to survive – to just remain operational with minimal profits. Reaching this stage is not at all recommended. If you want to your firm to grow, you must necessarily diversify your clientele.

You might, in all probability, as the owner of a small concern, have to face hurdles that CEOs of large companies may not face. However, to look at the brighter side, being small business owner does have a number of benefits. Being small in size, you are much better equipped to respond to volatile circumstances, as well as more flexibility. Pay more attention to the strong points of owning a small business and make more effort to emphasize and use them in advantageous ways for you to overcome challenges. The first step would be to overcome them.

5 Big Mistakes Agency Owners Often Make!

Running an agency successfully is not an easy task. Not everyone knows what it takes to master the art of running an agency.  There are many factors that you must keep in mind, but the most important thing that you can do is to learn from mistakes that others have made. If you know what the common mistakes that agency owners make are, you can avoid making them. Without much ado, let’s check out the list of mistakes you should avoid as an agency owner.

Lacking a Speciality

Most of the agencies generalize their services and ignore focusing in on a specialty. They offer multiple services to any or all clients hiring them. This generalization restricts their working area. Thus, they only work with local clients or with those clients who have a pre-existing relationship with the agency.  Specializing your agency is very important. Industry experts suggest that to be successful as an agency you should be proactive rather than being reactive. You should draw your roadmap and go after those of whom you think will make your perfect clients, rather than cater to all those who appear at your doorstep.

Agencies are often afraid to focus on a specialty due to three main reasons. They are as follows:

  • Agencies think that they will not be able to find their perfect clients as they don’t know the desired characteristics of their perfect client.
  • Most agencies do not want to turn away the clients who show up at their door offering them work.
  • Many agencies operate from a fear that they will end up choosing the wrong specialization.

One common trait of most successful agencies is that they all have a clear roadmap of what they want and where they are going. This clear map helps them to establish authority and credibility in the industry they choose.

If you are willing to leave your fear behind and choose perfect clients for your business, all you have to do is analyze your past and existing projects. You make note of the projects that were profitable, easy to work on and that delivered great results. These are the projects you must target for the future. When you and your team are satisfied with a  project, productivity will increase.

If you are not willing to choose certain projects and, therefore,  leave some behind, you can choose a narrower scope of service or technology instead.

Relying Too Much on Word-of-Mouth Referrals

While word-of-mouth leads are considered to be the lifeblood of most agencies, relying only on such referrals is a mistake that you will regret later.  As discussed in the previous point, agencies should adopt a more proactive approach rather than being reactive. Relying on word-of-mouth for leads is problematic as you are reliant on something that is not directly in your control. You can never be assured of lead generation. It might happen or it might not happen. The fate of your agency should never be in the hands of other people.  You have to adopt a proper system to generate new business.

Internet marketing can help you generate leads and to place control into your own hands. Inbound marketing is a great way to drive traffic to your website.  Attracting targeted traffic to the landing page and capturing the leads by nurturing them through good content is no longer a secret. Content will help you to find your perfect clients. This leads us to another common mistake that agency owners make.

Wrong Content Marketing Strategy

Having the wrong content marketing strategy is so common that almost every agency has done it. Many agency owners spotlight their portfolio, testimonials or case studies thinking that they would get an overwhelming response from their clients, but they fail to develop their agency blog in a proper manner which, in the case of most agencies, has more appealing content.

If you constantly write about yourself instead of content that the user finds useful, you will turn the reader away instead of converting them into clients. The content should be such that it helps readers to solve a problem.  Using generic calls-to-action is another mistake that most agency owners make on their website.  You should pay close attention to the calls-to-action and your content marketing strategies if you want to succeed.

Not Interacting with Other Agency Owners

When it comes to being an agency owner, “No man is an island,” as John Donne said. This is an excellent adage to follow. Agencies are one of the toughest businesses to run and it becomes more difficult if you adopt a strategy to go alone. If you think no one else knows how to run a successful agency, this is a wrong attitude.

Instead of bearing the entire burden on your shoulders alone you must learn to delegate. Talking to other agency owners can prove to be therapeutic for you. You can learn about the things they are doing right, and gain a sense of community.

Avoiding the Learning Process

Learning is an ongoing process which most agency owners avoid. This could spell disaster for your agency business, especially digital agencies. Clients expect digital agencies to constantly stay involved in the learning process so that they have knowledge of the latest market trends. You should never stop your learning process as an agency owner.

These are some of the most common mistakes that agency owners make that can hinder the success of their business.  Make sure that you avoid these mistakes to ensure your ability to be a successful agency owner.

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