Our goal was to build this web platform in a way that helps the admin automate the struggle associated with manual data entry. From data accumulation to admin code optimization, we focused on every aspect to power up the backend.
Our biggest challenge was to ensure that the admin can:
- Handle and monitor large amounts of customer requests seamlessly
- Prioritize product return requests based on the severity of the problem
- Get all service-related information within a centralized space
The key idea was to build a CRM platform that offers faster response times, optimized performance, increased reliability, and improved customer satisfaction.
- Front-end Dev
- Back-end Dev
We brought together our team of software developers to develop a comprehensive platform that can automate data collection and improve service efficiency.
Our developers use the following tech stack for developing this platform:
Capital Numbers implemented the above tech stack to successfully develop and roll out the CRM platform within the defined time. This website simplifies service request management by bringing together multiple service requests within a single hub. It automates service request data entry and involves less human intervention. The result? Improved problem-solving with faster responses.
Capital Numbers’ key contributions include -
Our team added various service options, including 'Warranty Registration,' 'Contact Technical Support,' 'Place Your Parts Order Requests,' etc., to ensure that customers can easily find their desired services.
Return Authorization (RA) Status
We added an RA status section wherein customers can enter their emails and RA numbers to check the status of their return authorization requests that they’ve raised for a defective product.
Our designers used simple, beautiful, and straightforward UX/UI to make navigation a breeze and ensure an optimal on-screen experience.
Our engineers added two types of registered users, including 'admin' and 'sub-admin.' ‘Admins’ can manage the CRM application while ‘sub-admins' can manage day-to-day activities related to the CRM.
Our developers leveraged advanced database queries to help registered users add/delete data without worrying about SQL injection attacks.
We performed both server-side and client-side validations to protect the system from cross-site scripting.
We added an effective data filtration mechanism so that 'admins' and 'sub-admins' can accumulate data as per their needs.
By optimizing the code at the architectural level, we ensured a cleaner and consistent code base, efficient refactoring, and improved workflow.
We integrated asynchronous data programming because this form of parallel programming allows a unit of tasks to run separately from the main application thread, thereby reducing server loads.
Our developers also incorporated an email tracker to efficiently track whether emails have been opened and reviewed by the recipient, eliminating manual follow-ups.
A Powerful CRM Tool
By incorporating the above features, Capital Numbers built a highly functional and mobile-responsive CRM application as planned. Our developers did a commendable job by creating a powerful CRM tool that keeps all service-request information handy.
Capital Numbers' team of dedicated developers efficiently accomplished the task, despite challenges in code optimization.
We are genuinely proud of our talent pool, whose efforts resulted in a 150% increase in the client's ROI.