AI That Speaks Every Language of Insurance

As part of their digital transformation, the client needed to stabilize and scale their existing AI systems that were struggling with:

• Long response times and no failover capability during high traffic
• Manual insurer data entry is causing onboarding delays and operational inefficiencies
• Inconsistent multilingual policy answers across German, French, Italian, and English

• Lack of AI explainability and visibility into decision logs
• Occasional hallucinations leading to regulatory risks
• No unified view of AI performance metrics or customer experience data

The client wanted a production-ready AI foundation that was fast, explainable, multilingual, and fully compliant with European data and insurance standards.

We proposed and delivered a phased AI consulting and engineering engagement, focusing on reliability, multilingual accuracy, and explainability.

Our Approach Included:

Stabilizing the AI Platform

• Implemented a multi-LLM failover architecture with queuing, retry logic, and observability dashboards, ensuring 99.5% uptime and 40–55% lower latency.

Automating Data & Document Workflows:

• Built ETL pipelines integrating APIs, OCR, and validation engines to eliminate manual data handling, reducing effort by over 65%.

Establishing AI Traceability & Analytics

• Designed BI dashboards to track user drop-offs, intent recognition, and form completions, enabling data-driven decision-making for CX optimization.

Enhancing Multilingual Accuracy

• Developed a hybrid dense + lexical retrieval system and created multilingual benchmarks (DE/FR/IT/EN) for insurance policy understanding, improving cross-lingual accuracy to over 95%.

Ensuring AI Faithfulness & Compliance

• Integrated fact-checking and citation validation pipelines that verify every AI response against source policy text, reducing hallucination risk by 80–90%.

Improving Terminology Precision

• Built a domain-specific glossary and terminology enforcement layer aligned with regional insurance standards for consistent, compliant AI communication.

With Capital Numbers’ expertise, the client's platform now facilitates:

Capital Numbers eliminated business challenges for the client and improved user experience. With an intuitive platform, learners can now register with ease. Long-time users can navigate the interface with confidence, and users can follow clear paths with the help of good visualizations from the dashboard. By automating backend operations, we helped the client eliminate their administrative tasks, allowing them to focus more on tailoring the content and managing subscriptions and memberships seamlessly. Our technical expertise helped the client expand its global user base and deliver a more engaging learning experience for learners.