Build Relationship With Your
Existing Customers

  • Increased revenue
  • Lower customer acquisition costs
  • Increased referrals

Overview

Consider the following facts:

  • Acquiring new customers can cost as much as five times more than satisfying and retaining current customers.
  • 2% increase in customer retention has the same effect as decreasing costs by 10%.
  • Reducing your customer defection rate by 5% can increase your profitability by 25% to 125%.
  • Customer profitability tends to increase over the life of a retained customer.

CRM

(Customer Relationship Management)

As a business grows, it becomes increasingly difficult to maintain and keep track of your customers through, Marketing , Sales and Support touch point. With our CRM services you can increase your profits by providing a better service to your customers than your competitors.

We can help your company on a broad range of processes that can be managed via a CRM. This can include everything from sales management to marketing automation to customer support and service. We work with a wide range of open source as well as proprietary CRM solutions. Our services run across the system development lifecycle from development, implementation and maintenance to testing, upgrades and managed services. Here is what we can help you with:

  • Sales Force Automation: Improve customer interactions and boost revenues with sales management tools for tracking leads from acquisition to closure.
  • Marketing Automation: Make sure the right messages are delivered to the right customers through the right channels. Leverage our solutions for campaign management, list management and lead generation.
  • Customer Support & Services: Improve your customer experience by using our case management, field service management and self-service management solutions.
  • Enterprise Data Management: Enhance customer relationships with a single, accurate and trustworthy version of your data.

Benefits

  • Retain existing customersHere is the basic math – A firm with a 70% customer retention rate will have lost two to three times as many customers as a firm with a 90% retention rate. Thus, the effect of customer retention on the bottom line cannot be underestimated. Our services help you keep in touch with your existing customers and serve them better.

  • Increase Customer Lifetime Value (CLV) Customer Lifetime Value (CLV or CLTV) is increasingly being recognised as one of the most important measures of the worth of a customer. It takes into account not only the customer's value now but the expected value over their projected lifetime as a customer. It is arguably the best way a marketer can demonstrate unequivocally that a programme is working: the CLV of targeted customers must increase

  • Gain referral Happy customers tell their friends and business associates about you. By serving your existing clients better you improve your chances of gaining referrals which often tend to long term and very profitable customers.

  • Create brand advocates Advocacy is one of the highest forms of loyalty that a customer can show. Advocates are so satisfied and pleased with your offering that they tell their friends and associates. To most people, a personal recommendation is far more convincing than any amount of promotional material they receive - even if they already trust the brand

  • Up-sell and Cross-sell When you will have all the data about your customers stored and segmented properly, you will know exactly who your customers are and what services have they expressed interest in. You can then systematically target and create opportunites for generating more sales.

  • "Capital Numbers exceeded our expectations in making this vision a reality. If any other Harvard student group is looking for a new website, we will recommend Capital Numbers strongly."

    Sana Raoof, Harvard Science Review

  • "We fully recommend Capital Numbers to any developing company or organization looking for a web presence; with the work they have done for us, I have every confidence they will deliver."

    Sachin Patel, Harvard Health Policy Review

  • "The team at Capital Numbers are easy to work with, very responsive and have provided me with a really great custom Wordpress site, for a fraction of the cost."

    Julian Bolster, Co-author Deepak Chopra

  • "The customer service I received was consistent, friendly and professional and my questions were answered quickly and thoroughly from start to finish."

    Prue Munro, Creator & Principle Designer, Pinwheels & Paper Curls

  • "Each and everyone of my clients has fallen in love with their designs. I don't know anyone anywhere who can beat this price, speed and quality."

    Rami Abramov, Owner, Eagle Marketing

  • "Capital Numbers did a wonderful job managing the production of my website. On several occasions the team stayed up late on Friday and Saturday evenings to help me out."

    Robert Piper, Owner, Monk in the City

  • "Capital Numbers have completed my work to an excellent standard and have complied with my requests; thank you so much for all of the hard work."

    Wayne Cutforth, Owner, TheForexBase.com

  • "Capital Numbers delivered exactly what we needed at a cost that cannot be beat. Fast. Professional. A no brainer."

    Gianni Martire, Owner, TheHotlist.com

  • "I most definitely use them in the future for any website project that I had and I will recommend them to my friends if they need a website built at an affordable price."

    Matthew Payne, SEO & PPC Consultant, SEObytheday.com

  • "Beautiful designs, easy to communicate and an affordable price, that is why we’ll definitely work again with Capital Numbers in the future. Highly recommended!"

    Santoso van Asseldonk, Owner, Masbati.nl

Get in Touch

Get a free, no obligation proposal for your project within 12 hours

*All fields are required
12 Hour Response Guarantee
  • Award

    WINNING TEAM
  • 250+

    happy clients
  • 275+

    in-house staffs
  • 3 Global

    LOCATIONS