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Author
Manager - Digital transformation
A customer service enthusiast and Salesforce transformation expert at Capital Numbers, Soumya leverages technology to drive business growth and efficiency. She guides organizations in adopting solutions like Agentforce, Service Cloud, Marketing Cloud, and more to maximize their potential and ROI.
April 29, 2025
Your sales team is using Salesforce to track deals, marketing is running campaigns in HubSpot. Customer support is handling tickets in Zendesk and finance is stuck in QuickBooks reconciling invoices. These tools are excellent but they don’t talk to each other. Now imagine one of your sales reps gets
Manager - Digital transformation
January 6, 2025
Imagine this: You’ve just bought a new pair of running shoes online, but they don’t fit correctly. You call customer support, and immediately the agent knows your name, order details, and even suggests a better size based on your previous purchases. This is Agentforce, a tool from Salesforce that’s
Manager - Digital transformation
