Exciting Operations Manager Opportunities Available at Capital Numbers

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Rated 4.8 out of 5 on Glassdoor

Job Description

We are looking for Operations Managers who will be accountable for the end-to-end delivery of projects to meet customer needs. As an operations manager, you will report directly to the Director of Operations and will be responsible for the relationships with their customers across geographies. You will be working with project managers and technical leads to ensure projects are delivered on time, and budget and meet customer expectations.

Responsibilities:

  • Responsible for managing revenue of at least $3 Million using a pool of project managers, tech lead, developers, business analysts, and QA experts.
  • Ensure KPIs regarding timelines, costs, profitability, and customer satisfaction are met, if not exceeded.
  • Understanding the pipeline of demand and working with the Director of Operations to ensure an appropriate supply of resources.
  • Conduct regular account reviews with the clients to uncover opportunities and to ensure that they are happy with the services provided.
  • Serve as an escalation point for customer concerns if/when they arise
  • Identify appropriate resolution to achieve client satisfaction in a timely manner
  • Provide leadership and direction to project team members
  • Ensure that the right type and the number of resources that are required to fulfill the planned projects are available and in place through cooperation with the Director of Operations.
  • Must make decisions, such as prioritize relationships to develop, negotiate with customers and overcome obstacles

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Requirements and qualifications

  • Proven track record of delivering a collection of projects and products in web and mobile domain.
  • 7-10 years of business development, project delivery, or client relationship management in a technology environment.
  • Good business acumen and ability to negotiate.
  • Strong customer orientation and ability to manage customer expectations
  • Good executive presence
  • Good financial and people leadership skills
  • Flexibility to adjust to multiple demands, shifting priorities, ambiguity, and rapid change
  • Leadership skills to successfully lead large, diverse, and virtual teams.
  • Work experience in a professional services industry preferred
  • Knowledge of project management processes

Perks & Benefits

Remote does not mean "distant". At Capital Numbers, you get a competitive benefits package and be part of an award-winning team. Plus, by working remotely, you save more and enjoy a work /life balance.

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Competitive salary
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Sick and “life happens” days
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Paid holidays
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Paid parental leave
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Paid training programs
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Regular Rewards and benefits
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Periodic Virtual engagement activities
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Opportunity to work on exciting clients
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No stressful commute
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No cliques (everyone clicks)
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No committees or bureaucracy of any kind
perk-icon12
Flexible work timings
perk-icon1
Competitive salary
perk-icon2
Sick and “life happens” days
perk-icon3
Paid holidays
perk-icon4
Paid parental leave
perk-icon5
Paid training programs
perk-icon6
Regular Rewards and benefits
perk-icon7
Periodic Virtual engagement activities
perk-icon8
Opportunity to work on exciting clients
perk-icon9
No stressful commute
perk-icon10
No cliques (everyone clicks)
perk-icon11
No committees or bureaucracy of any kind
perk-icon12
Flexible work timings
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Great Reviews

97 Out Of 100 Clients Have Given Us A Five Star Rating On Google & Clutch

Capital Numbers 5/ 5
Capital Numbers 5/ 5
Capital Numbers 5/ 5
Capital Numbers 5/ 5
Capital Numbers 5/ 5
Capital Numbers 5/ 5
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