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CASE STUDY
The client, a leading US digital agency based in Idaho, was frustrated. They had been working with another organization who didn’t seem to have the professionalism needed for the projects. There were difficulties with several outsourced developers, and many necessary projects were not getting completed before their deadlines -- leading our client to lose their end client due to these complications.
First, we learned that the agency has several projects that require regular updates. These update requests come at short notice… meaning that sometimes deadlines were drastically moved up.
At times, their clients would call them in the morning and ask for something with an immediate deadline. So they would assign the job to us late in our evening. Because we take pride in meeting all deadlines, we would work at night to deliver it.
Most of the projects were in Drupal, but we also had to support other technologies and tech stacks as needed. Because we often had short notice on these issues, we had to make additional developers available just in time.
The CEO of the agency is a geek (like us!) and enjoys implementing new tech stacks, so he challenged us to keep pace and learn new stuff quickly.
This agency found us by searching for “Web Designers” on Google. They responded to our Google advert and admitted to being impressed with both our professionalism and the promptness of our responses. So they made the decision to move their development work to our organization.
One of our best assets was our dedicated team of expert e-commerce developers who all had extensive experience in Shopify. We also knew to get an experienced project manager and team leader involved for the discussions.
In the beginning, we only gave them two developers, but within the year, they began to trust our quality more and more and assigned us an increasing number of projects and more complex tasks. As of now, three developers are working for them.
We adopted Drupal 8 while it was launched and successfully implemented it in their projects to help them stay on the “cutting edge.”
We also have also started offering SEO services, which they are now successfully reselling to their clients.
Thus far, we’ve delivered several interesting projects for the client, including the following:
We delivered a custom CMS for a mobile app, based on Drupal, so that the content in the app could be listed, edited, and managed by its website.
An iPad point of sale system for supporting restaurants, cafes, and other small business types, plus the management software to make it all work.
This was an information website built to support educators teaching students mathematics. It focused on the implementation of research-based instructional strategies through professional development.
The client was running a site for years which was built using out of date technology. We upgraded it using Drupal 8 - a new, modern technology framework.
Users now have more flexibility. Everything is optimized for mobile, so users can now access the application from their phone or tablet, resulting in better returns for the client..
The client now has development and digital marketing expertise and advice on hand without having to employ a costly in-house specialist. We also reduced the effort it takes them to keep up with the latest trends and technologies..
We were able to reduce costs by assigning a few high-skilled developers to the client, instead of assigning multiple developers who would take up the budget and do the same amount of work..
97 Out Of 100 Clients Have Given Us A Five Star Rating On Google & Clutch
"The workflow between our team and theirs was excellent."
Emily Nyaz
VP of Operations, Up Trending
"They invest in the success of their clients which makes them flexible in accomodating the needs of growing companies."
Judy Shapiro
CEO, engageSimply
"They exceeded our expectations and proved to be quick problem-solvers."
Stephen Smith
Project Manager, The Internet of Team LLC
"I was impressed at the speed, cost, and talent that they have at Capital Numbers."
James Morris
Co-Founder, StudioSesh, Inc.
"They respond so quickly to thoughts and always try to do the best they can."
Marcello Rongione
CEO, WeOptimize Ltd
"Capital Numbers is very easy to deal with, quick, and cost-effective."
Richard Harper
Director, Fifty Blue
"The workflow between our team and theirs was excellent."
Emily Nyaz
VP of Operations, Up Trending
"They invest in the success of their clients which makes them flexible in accomodating the needs of growing companies."
Judy Shapiro
CEO, engageSimply
"They exceeded our expectations and proved to be quick problem-solvers."
Stephen Smith
Project Manager, The Internet of Team LLC
There were a number of challenges that came with this client:
The client required a huge diversity of skill sets to work on the projects. Our developers had to quickly get up to date with Drupal 6, 7 and 8 and Javascript/jQuery, have a very good knowledge of HTML/CSS, work with responsive design and Photoshop, and design mockups. Plus, we needed to keep our Wordpress skills sharp.
These tasks were complex and required precise work, presenting a challenge. There is no proper document for such a combination of requirements, so we had to engage in several in-depth discussions with the client. In the end, we heavily relied on our experience from past projects to fill in the gaps and deliver a complete solution based on incomplete briefs.