{"id":3536,"date":"2017-09-20T08:54:12","date_gmt":"2017-09-20T08:54:12","guid":{"rendered":"https:\/\/www.capitalnumbers.com\/blog\/?p=3536"},"modified":"2025-08-11T09:42:38","modified_gmt":"2025-08-11T09:42:38","slug":"all-your-questions-answered","status":"publish","type":"post","link":"https:\/\/www.capitalnumbers.com\/blog\/all-your-questions-answered\/","title":{"rendered":"All Your Questions, Answered"},"content":{"rendered":"<p>Hey, everyone.<\/p>\n<p>And thank you very much!<\/p>\n<p><a href=\"https:\/\/www.capitalnumbers.com\/blog\/announcing-testing-as-a-service\/\" target=\"_blank\" rel=\"noopener\"><strong>Our launch was an overwhelming success<\/strong><\/a>.<\/p>\n<p>We got a bunch of responses&#8230;and more are still coming in.<\/p>\n<p>People really, really couldn\u2019t wait to reserve a tester and free up loads of time and productivity.<\/p>\n<p>But we also found that people have questions. We heard things like \u201cI\u2019m interested but I want to know a little more\u2026\u201d which is absolutely fine.<\/p>\n<p>So I\u2019ve put together a comprehensive FAQ for you.<\/p>\n<p>Here it is:<\/p>\n<h2>FAQ<\/h2>\n<h3>\u201cI just made a purchase! How do I start using it?\u201d<\/h3>\n<p>There are several steps to getting started, but it isn\u2019t complicated.<\/p>\n<ul>\n<li>If you have received a confirmation screen from PayPal, your order has been successfully received. If you\u2019re curious about a delay, don\u2019t worry! It then takes us 24 hours (longer on holidays and weekends) to assign your dedicated tester. As soon as that\u2019s done, we will create a new account for you.<\/li>\n<li>&nbsp;Keep a look out for an invitation email from <strong>teamwork.com<\/strong>, which is the system we use to manage all tasks. (You may want to check all your email folders just to be sure).<\/li>\n<li>Once you receive an invite, you can choose your password and then start adding testing tasks. You can create as many tasks as you need and we will work on them sequentially.<\/li>\n<\/ul>\n<p><strong>Any information that you share, including username and password, is shared <u>only between you and your tester and is completely secure<\/u>.<\/strong><\/p>\n<h3>\u201cSo what does the process look like?\u201d<\/h3>\n<p>Again, very simple.<\/p>\n<ul>\n<li>If we need any clarification on a task, we\u2019ll just ask questions through a secure messaging system on TeamWork.<\/li>\n<li>Our test team will complete your tasks and upload the report for you to review.<\/li>\n<li>We also log time every day. So <strong><u>transparency is guaranteed<\/u><\/strong>, and you can track how much time we spend daily working on your project.<\/li>\n<li>All interaction between you and your tester will happen through the Teamwork app.<\/li>\n<\/ul>\n<h3>\u201cSeven days a week??\u201d<\/h3>\n<p>No. We work hard, but our testers are people, too! They get weekends off. We work five days a week, Monday to Friday.<\/p>\n<h3>\u201cWhat if I need to talk to my tester?\u201d<\/h3>\n<p>It\u2019s encouraged. Communication and transparency are key. We recommend setting up an upfront call to allow each party to understand needs and deliverables. Here are the best times for various time zones:<\/p>\n<p>London: 7 AM &#8211; 3 PM<br \/>\nNew York: 7 AM &#8211; 12 PM<br \/>\nSan Francisco: 8 PM &#8211; 9 AM<br \/>\nSydney: 2 PM &#8211; 9 PM<\/p>\n<h3>\u201cWhat if I don&#8217;t like it??\u201d<\/h3>\n<p>We\u2019re pretty sure you will! But, sometimes things happen, and we understand. Just <u><strong>cancel within 14 days<\/strong> for a 100% money back guarantee<\/u>, with zero hassle.<\/p>\n<h3>\u201cThere isn\u2019t a contract, right?\u201d<\/h3>\n<p>There\u2019s no contract at all. That would defeat the whole purpose. This is a month to month service. We don\u2019t lock you in with any \u201cfine print,\u201d and you can cancel at any time.<\/p>\n<h3>\u201cWill my hours roll over into next month?\u201d<\/h3>\n<p>No. All hours must be used within the billing cycle.<\/p>\n<h3>\u201cDo you do automated testing?\u201d<\/h3>\n<p>This service is specifically created for functional testing. To get a quote for automated testing please get in touch.<\/p>\n<h3>\u201cCan the tester work on Jira?\u201d<\/h3>\n<p>Yes. Feel free to invite the tester to any existing project management tool that you use.<\/p>\n<p>We have updated the FAQ page as well. <a href=\"https:\/\/www.capitalnumbers.com\/testing-plan.php\" target=\"_blank\" rel=\"noopener\"><strong>Go check it out &gt;&gt;<\/strong><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Hey, everyone. And thank you very much! Our launch was an overwhelming success. We got a bunch of responses&#8230;and more are still coming in. People really, really couldn\u2019t wait to reserve a tester and free up loads of time and productivity. But we also found that people have questions. We heard things like \u201cI\u2019m interested &#8230;<\/p>\n","protected":false},"author":9,"featured_media":3538,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false},"categories":[718],"tags":[1432,1433,1431],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.capitalnumbers.com\/blog\/wp-json\/wp\/v2\/posts\/3536"}],"collection":[{"href":"https:\/\/www.capitalnumbers.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.capitalnumbers.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.capitalnumbers.com\/blog\/wp-json\/wp\/v2\/users\/9"}],"replies":[{"embeddable":true,"href":"https:\/\/www.capitalnumbers.com\/blog\/wp-json\/wp\/v2\/comments?post=3536"}],"version-history":[{"count":4,"href":"https:\/\/www.capitalnumbers.com\/blog\/wp-json\/wp\/v2\/posts\/3536\/revisions"}],"predecessor-version":[{"id":15987,"href":"https:\/\/www.capitalnumbers.com\/blog\/wp-json\/wp\/v2\/posts\/3536\/revisions\/15987"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.capitalnumbers.com\/blog\/wp-json\/wp\/v2\/media\/3538"}],"wp:attachment":[{"href":"https:\/\/www.capitalnumbers.com\/blog\/wp-json\/wp\/v2\/media?parent=3536"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.capitalnumbers.com\/blog\/wp-json\/wp\/v2\/categories?post=3536"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.capitalnumbers.com\/blog\/wp-json\/wp\/v2\/tags?post=3536"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}