{"id":1355,"date":"2016-05-10T14:43:47","date_gmt":"2016-05-10T14:43:47","guid":{"rendered":"http:\/\/www.capitalnumbers.com\/blog\/?p=1355"},"modified":"2025-08-11T11:46:31","modified_gmt":"2025-08-11T11:46:31","slug":"hello-from-the-bots-side-conversational-commerce-ft-facebook-messenger-chatbots","status":"publish","type":"post","link":"https:\/\/www.capitalnumbers.com\/blog\/hello-from-the-bots-side-conversational-commerce-ft-facebook-messenger-chatbots\/","title":{"rendered":"Hello from the bots side \u2013 Conversational Commerce ft. Facebook Messenger Chatbots"},"content":{"rendered":"<p><!--<a href=\"http:\/\/www.capitalnumbers.com\/blog\/wp-content\/uploads\/2016\/05\/CN_Blog-1.jpg\"><img class=\"aligncenter size-full wp-image-1358\" src=\"http:\/\/www.capitalnumbers.com\/blog\/wp-content\/uploads\/2016\/05\/CN_Blog-1.jpg\" alt=\"CN_Blog (1)\" width=\"1000\" height=\"600\" srcset=\"https:\/\/www.capitalnumbers.com\/blog\/wp-content\/uploads\/2016\/05\/CN_Blog-1.jpg 1000w, https:\/\/www.capitalnumbers.com\/blog\/wp-content\/uploads\/2016\/05\/CN_Blog-1-300x180.jpg 300w, https:\/\/www.capitalnumbers.com\/blog\/wp-content\/uploads\/2016\/05\/CN_Blog-1-768x461.jpg 768w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/><\/a>--><\/p>\n<p>\u201cChat apps will come to be thought of as the new browsers; bots will be the new websites. This is the beginning of a new internet.\u201d<\/p>\n<p><span style=\"font-weight: 400;\">Ted Livingston, founder and CEO of Kik made this ambitious claim in his medium post <\/span><a href=\"https:\/\/medium.com\/@tedlivingston\/the-future-of-chat-isn-t-ai-b07f65bc252#.sigicvse3\" target=\"_blank\" rel=\"nofollow noopener\"><span style=\"font-weight: 400;\">The Future of Chat Isn\u2019t AI<\/span><\/a><span style=\"font-weight: 400;\"> where he talks about the possibilities that a bot-revolution will bring and the very visible trend of conversational commerce.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">We have spoken about businesses forming contextual, convenient and deeper engagements with customers through <\/span><a href=\"https:\/\/www.capitalnumbers.com\/blog\/conversational-commerce\/\"><span style=\"font-weight: 400;\">conversational commerce<\/span><\/a><span style=\"font-weight: 400;\"> as well. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">So when Facebook launched their Messenger Platform (beta) for <\/span><a href=\"http:\/\/newsroom.fb.com\/news\/2016\/04\/messenger-platform-at-f8\/\" target=\"_blank\" rel=\"nofollow noopener\"><span style=\"font-weight: 400;\">Facebook Messenger<\/span><\/a><span style=\"font-weight: 400;\"> at the <\/span><a href=\"http:\/\/www.adweek.com\/news\/technology\/8-takeaways-facebooks-f8-mark-zuckerberg-reveals-companys-10-year-plan-170773\" target=\"_blank\" rel=\"nofollow noopener\"><span style=\"font-weight: 400;\">F8 Conference<\/span><\/a><span style=\"font-weight: 400;\">, we could not help but delve right into the kind of opportunities that it brings for content distribution and engagement.<\/span><\/p>\n<p><a href=\"https:\/\/tctechcrunch2011.files.wordpress.com\/2016\/04\/dsc05478.jpg?w=680&amp;h=451\"><img class=\"aligncenter wp-image-1360 size-full\" src=\"http:\/\/www.capitalnumbers.com\/blog\/wp-content\/uploads\/2016\/05\/dsc05478.jpg\" alt=\"dsc05478\" width=\"680\" height=\"451\" srcset=\"https:\/\/www.capitalnumbers.com\/blog\/wp-content\/uploads\/2016\/05\/dsc05478.jpg 680w, https:\/\/www.capitalnumbers.com\/blog\/wp-content\/uploads\/2016\/05\/dsc05478-300x199.jpg 300w\" sizes=\"(max-width: 680px) 100vw, 680px\" \/><\/a><\/p>\n<p style=\"text-align: center;\"><em>Source: Techcrunch<\/em><\/p>\n<p><span style=\"font-weight: 400;\">Here are some <\/span><a href=\"http:\/\/www.edelman.com\/post\/facebook-messenger-for-business-brands-chatbots\/\" target=\"_blank\" rel=\"nofollow noopener\"><span style=\"font-weight: 400;\">numbers<\/span><\/a><span style=\"font-weight: 400;\"> from Messenger that make us more excited about the potential of chatbots helping businesses in reaching more customers<\/span><\/p>\n<ul class=\"third-level-list\">\n<li>Over 900 million active users<\/li>\n<li>Over 60 billion messages daily (between Facebook Messenger and WhatsApp)<\/li>\n<li>Over 15 million businesses on Facebook Messenger<\/li>\n<li>More than one billion messages are sent to businesses each month<\/li>\n<li>Fastest growing app in the U.S.<\/li>\n<li>Second Top App on iOS (globally behind Facebook)<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Now how do we harness these bots for the benefit of the brands? According Adam Hirsch, <\/span>Edelman Digital Global<span style=\"font-weight: 400;\">, we exploit the following 3 key social consumers\u2019 experiences:<\/span><\/p>\n<p><a href=\"https:\/\/cdn-images-1.medium.com\/max\/800\/1*E-KZ75c2FbX-RkQ1cOwHQg.gif\"><img class=\"aligncenter wp-image-1361 size-full\" src=\"http:\/\/www.capitalnumbers.com\/blog\/wp-content\/uploads\/2016\/05\/air-bnb.gif\" alt=\"air bnb\" width=\"600\" height=\"500\" \/><\/a><\/p>\n<p style=\"text-align: center;\"><em>Source: Medium<\/em><\/p>\n<ul class=\"third-level-list\">\n<li>Content consumption (informational and entertainment)<\/li>\n<li>Customer service<\/li>\n<li>Productivity (including shopping experiences)<\/li>\n<\/ul>\n<p>From instant and personalized customer service response to lead generation, the possibilities are numerous, like everything in marketing; it all depends on how creative you can be with programming the bots, and how accurate they are with driving the conversations.<\/p>\n<p><span style=\"font-weight: 400;\">As for the scope of these bots in the long run, and if they would find takers in the mass, let\u2019s leave you with saying right from the horse\u2019s mouth<\/span><\/p>\n<p><span style=\"font-weight: 400;\">&#8220;I&#8217;ve never met anyone who likes calling a business, and no one wants to have to install a new app for every service or business they want to interact with,&#8221; <\/span><a href=\"http:\/\/www.cnbc.com\/2016\/04\/12\/mark-zuckerberg-at-facebook-f8-latest-news.html\" target=\"_blank\" rel=\"nofollow noopener\"><span style=\"font-weight: 400;\">Zuckerberg<\/span><\/a><\/p>\n<p><span style=\"font-weight: 400;\">There is a maze of solutions and options available if you are building out an online store. You need options that meet your business requirements and fit your budget.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">At Capital Numbers, we are able to implement a range of ecommerce packages, ecommerce software and shopping cart systems that provide you with the best value for your investment. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">To know how we plan to use the chat-bots to your benefit too, contact us at <\/span><a href=\"http:\/\/www.capitalnumbers.com\/contact_us.php\"><span style=\"font-weight: 400;\">http:\/\/www.capitalnumbers.com\/contact_us.php<\/span><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u201cChat apps will come to be thought of as the new browsers; bots will be the new websites. This is the beginning of a new internet.\u201d Ted Livingston, founder and CEO of Kik made this ambitious claim in his medium post The Future of Chat Isn\u2019t AI where he talks about the possibilities that a &#8230;<\/p>\n","protected":false},"author":12,"featured_media":1358,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false},"categories":[728,736],"tags":[854,855,988],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.capitalnumbers.com\/blog\/wp-json\/wp\/v2\/posts\/1355"}],"collection":[{"href":"https:\/\/www.capitalnumbers.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.capitalnumbers.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.capitalnumbers.com\/blog\/wp-json\/wp\/v2\/users\/12"}],"replies":[{"embeddable":true,"href":"https:\/\/www.capitalnumbers.com\/blog\/wp-json\/wp\/v2\/comments?post=1355"}],"version-history":[{"count":12,"href":"https:\/\/www.capitalnumbers.com\/blog\/wp-json\/wp\/v2\/posts\/1355\/revisions"}],"predecessor-version":[{"id":16351,"href":"https:\/\/www.capitalnumbers.com\/blog\/wp-json\/wp\/v2\/posts\/1355\/revisions\/16351"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.capitalnumbers.com\/blog\/wp-json\/wp\/v2\/media\/1358"}],"wp:attachment":[{"href":"https:\/\/www.capitalnumbers.com\/blog\/wp-json\/wp\/v2\/media?parent=1355"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.capitalnumbers.com\/blog\/wp-json\/wp\/v2\/categories?post=1355"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.capitalnumbers.com\/blog\/wp-json\/wp\/v2\/tags?post=1355"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}