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What Are the Trends Set for Outsourcing in 2017?
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Is the Offshore Outsourcing Venture Working Out for Your Business?

What Are the Trends Set for Outsourcing in 2017?

In 2016, the SEO industry, as well as the outsourcing industry, have made their way to success with the help of technological advancements. The year 2016 has been remarkable for new trends in the outsourcing industry. We are now three months into 2017, however, and during this period outsourcing has increased in popularity and to a whole new level altogether. In terms of outsourcing trends for 2017, experts predict that the year 2017 will experience greater innovation and development in cloud technology, in data security, and in social responsibility. Below are discussed a few possible trends that may influence outsourcing to a great extent this year.

  • Outsource providers will level up their quality:

According to a global outsourcing survey (conducted by Deloitte) in 2016, businesses who outsource their work to their outsourcing partners, expect innovative and error-free services from them. They outsource not only to complete their project within budget, but also to avail other value added services that are offered by their outsourcing partner.

So, in response to this, it can be expected that outsourcing providers will increase the quality of their services by including more and more value added services and bringing innovation into those services. According to this trend, before starting a new project, both employers and their outsourcing partners will get SLA or Service Level Agreements before initiating a new project.

  • Virtual employees will be increased:

With the help of advanced and latest technology, it has become easier for outsourcing providers as well as freelancers to work remotely. Since there is a number of project management and real-time monitoring software, it is easily predictable that 2017 will see a significant increase in virtual agents. The advanced technology will make the future of offshore outsourcing industry brighter than ever.

Since virtual employees and offshore outsourcing offers a number of benefits including productivity improvement, low workforce cost and accessibility for extended hours (especially if the outsourcing partner is from a different time-zone), most companies prefer outsourcing their project.

  • IT delivery system can be centralized:

Looking at the streamlining business process of 2016, it is easily predictable that more businesses will switch to just one dedicated IT vendor rather than opt for outsourcing to multiple IT vendors. The more centralized the IT system is, the more standard and innovative and productive it would be.

  • Use of cloud technology will be increased:

Cloud technology became popular in the year 2016. It is expected that this year will be an excellent year for Cloud technology, especially for the Hybrid Cloud. The Hybrid Cloud refers to an integrated Cloud service used by both private and public Clouds in order to access business functions easily. According to many industry experts, more than 50% of IT vendors will use Cloud technology by the year 2018.  The remaining percentage will possibly partner with industry Cloud platforms.

  • Impact outsourcing:

This year, it is expected that a new social responsibility model for business processes may gather more attention. The primary aim of the outsourcing providers would be providing quality outsourcing services in a cost effective way.

  • RPA or Robotic Process Automation:

This year, RPA may enhance the ease and efficiency of BPA in 2017. It is predicted that it will develop productivity to a great extent and reduce costs while maintaining its quality. For repetitive tasks, software robots can replace humans.

  • Development in automation:

With the help of the automation process, it is now possible to increase production with efficiency. Experts predict that there can be a great development in automation and scalability in the year 2017 with the help of reusable platforms that offer better technical support.

With the above predictions, the year 2017 is looking to be a promising year for the outsourcing industry. These trends, however, focus more on streamlining business processes and enhancing the use of centralized technology. Indian outsourcing providers will increase their functional capabilities significantly.

Additionally, outsourcing companies are making data security a priority in the year 2017. However, it is just a prediction based on the trends of 2016. Only time will tell if the prediction will come true or not.

Is the Offshore Outsourcing Venture Working Out for Your Business?

There are many companies that think that as soon as a contract is signed, the process of outsourcing is complete. This is not exactly the case, as it is only the beginning of business. There are a lot of things that you need to do after that in order to be successful. If you have chosen to outsource your work, but are having doubts as to how you will be able to manage your work that is done overseas, you will need to be able to manage your offshore outsourcing project with great expertise. If you can manage your project well, you will you be able to see an improvement in the overall productivity. To get the best out of your business, always make sure to follow a well-developed plan from the beginning of the work. In order to decrease the overall cost and increase the overall performance, it is important to follow an effective management strategy. This will not only help you improve your business, but also achieve your outsourcing goals. Your offshore outsourcing venture will only be successful if you are able to manage your risks, improve co-ordination, have good control over the project and decrease the chance of failure of your projects.

If you have already started your offshore outsourcing efforts and want to know whether it is working out or not, here are some signs that will help you to know exactly where you stand and if you are on the path to success.

Sign 1

You have chosen the right partner

The first thing that is required for a successful offshoring, is the relationship between your offshoring partner and you. This is one of the most important things. If you haven’t developed a strong bond between your offshore partner and yourself, it could have a negative impact on your business. You should be able to let your offshore partner know what you want from them, and how you want them to work for your project. The communication between both of you should be easy, clear and understandable. Know your partner well. Are there existing clients happy with their service? Do they already have a good name in the industry? Have they increased their client base? If the answers to all these questions are yes, then you are on the right track.

Sign 2

Have clear goals and responsibilities

It is important to have clear expectations of what you want from your partnership. It is helpful if you have everything in writing. Plan out how your offshore and onshore team can work together to help your business grow. Give detailed instructions about the roles and responsibilities of each team. Also, as mentioned in the above point, communication is extremely important. It is always good to have an offshoring partner who offers client-centric services and takes care of all your new process opportunities and new concerns. Does your partner have the capability to cope with all the challenges that get in their way? There are many companies out there that find it difficult to do tasks that are outside their normal course of business. Stay away from these types of offshoring companies.

Sign 3

Co-ordination with your offshore team

In order to have success in your outsourcing venture, you need to have a good and positive professional relationship with your offshore team. If this relationship is not positive or lacks co-ordination, then it’s time that you start looking for a new offshore partner. Always hire your offshore partner in the same way as you hire internally. In the beginning, people saw outsourcing as an order and deliver relationship, but now, things have changed and organizations are looking forward to developing a long-term relationship with their outsourcing partner.  In this way, both your company and your outsourcing partner work together and contribute to the success of your business.

Now that you know all the signs, it will be a lot easier for you to understand if the offshore outsourcing venture is working out for your business or not.

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